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Talent & Culture

Teams that perform and workplaces people stay in. Leadership development, assessment, engagement, and the steady hand for when things get tense.

The idea

Great cultures don't just happen.

Culture is what your people actually experience day to day. The way their manager gives feedback, whether conflict gets addressed or avoided, and whether staying feels like a good decision. Not the values on the wall.

Talent & Culture work covers both sides of that equation: developing the leaders and teams that create a good workplace, and resolving the conflicts and concerns that erode one. As a mediator and Hogan-certified analyst with long experience in the room for these conversations, I bring both the data tools and the judgment.

And when something sensitive occurs, you have an experienced partner with no stake in the outcome, not a hotline.

This fits if...

  • Turnover is costing you people you couldn't afford to lose
  • You promoted high performers who've never been taught how to manage
  • Two key people are in conflict (and it's affecting everyone)
  • You suspect there's an engagement problem but can't see it clearly
  • You've received a complaint and need it handled by someone with no stake in the outcome
What's included

Building teams, resolving tensions

Available as an ongoing retainer, as standalone projects, or as-needed when a situation arises.

Training & Workshops

Six courses for staff, supervisors, and leaders, from harassment prevention and workplace culture to performance, discipline, and conflict resolution. Built around your priorities, delivered on their own or inside the retainer. See the six courses.

Leadership and Manager Coaching

Most people who quit are quitting a manager, not a company. One-to-one work with executives and the managers under them, especially people promoted for being good at the job and never taught to run a team. Sessions stay on the situations actually in front of them: a struggling report, a peer conflict, a decision they keep deferring. This is retention work too.

Hogan-Certified Talent Assessment

Science-backed personality assessment for hiring, development, and team alignment, delivered by a certified Hogan analyst. Understand how a candidate will actually perform, where a leader's derailers hide, and how a team fits together.

Engagement and Retention Strategy

If your people are unhappy, you want to hear it from them and not from an exit interview. A clear read on how they are actually doing, through structured surveys and focus groups, followed by a retention plan aimed at the causes rather than the symptoms. Measurement without action is theater; you get both.

Employee Relations and Conflict

A situational assessment tells you what is actually happening, who is affected, and what your realistic options are, including whether it belongs with employment counsel. Where a working relationship can still recover, facilitated resolution is a structured, confidential process that gets it there, instead of letting a dispute quietly cost you two good employees.

Performance and Team Calibration

Structured sessions that help leadership teams align on performance standards, succession candidates, and development priorities, so decisions about people are made consistently rather than personality by personality.

How it runs

Ongoing, project, or the moment it's needed.

Development and engagement work usually runs as a retainer or a defined project: an assessment cycle, a training series, a survey with follow-through. Scope and cadence are set around your team's reality.

Conflict resolution and employee relations support are different. They arrive unscheduled, and they're available that way. When something sensitive comes up, reach out directly and we'll move quickly, discreetly, and properly.

Jake Dufour, SHRM-SCP
Jake Dufour, SHRM-SCP

Something on your team needs attention?

Whether it's a development goal or a situation that can't wait, start with a conversation. Thirty minutes, no charge, handled with discretion.

Book a 30-minute conversation
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